Refund policy

Return & Refund Policy

Last Updated: November 3, 2026

At Lorinestore, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we're here to help.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging, including all accessories and components.

  • Include proof of purchase or your order number.

Items that do not meet these conditions may not qualify for a return.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items damaged due to misuse or improper handling.

  • Products that have been used, altered, or modified.

  • Items marked as final sale or non-returnable.

  • Gift cards and other non-refundable digital products.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the damage or incorrect item.

We will review your request and work with you to find an appropriate solution, which may include a replacement or refund.

4. How to Request a Return

To initiate a return, please contact our customer support team:

Email: support@lorinestore.shop
Phone: 678-458-7298

Mailing Address:
Lorinestore
909 E 45TH CT
Anchorage, AK 99503
United States

Please do not send any items back before receiving return instructions and authorization from our support team.

5. Return Shipping Costs

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

For approved returns involving damaged, defective, or incorrect items, Lorinestore will provide appropriate return instructions.

Original shipping charges are generally non-refundable unless required by applicable law.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

7. Exchanges

If you receive a defective or incorrect item, please contact us for assistance with a replacement.

Exchanges are subject to product availability.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation. In such cases, you may request a return according to this policy.

9. Late or Missing Refunds

If you have not received your approved refund:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at support@lorinestore.shop.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Lorinestore
Email: support@lorinestore.shop
Phone: 678-458-7298
Address: 909 E 45TH CT, Anchorage, AK 99503, United States
Website: https://lorinestore.shop

We appreciate your business and thank you for shopping with Lorinestore.